Despite its relatively small size, Cairns has a number of quality hotels and resorts which take advantage of the water views to the south and east and the rainforest clad mountains to the north and west, with visitors usually coming to see one thing – the iconic Great Barrier Reef.

The only 5 star hotel in Cairns to have retained its brand since it was built 33 years ago, the Hilton Cairns has earned and maintained its reputation on its high standards and attention to detail. And with 263 rooms comprising a mixture of standard rooms, ocean view rooms and suites, together with substantial conference and catering areas plus bars and restaurants, it’s an immense task that keeps the team of 120 staff busy all year round.

As Garry Marsh, Asset Manager for BG Investment Holdings who own 6 hotels in Australia under the management of Hilton says “Having a Hilton brand on a building comes with responsibility and that responsibility comes with expectation. The expectation is for anyone who walks in a Hilton and particularly our Hilton, they will receive fantastic service but also quality.”

One way in which a hotel ensures that standards of luxury and cleanliness are kept high is with the quality of its laundry, as this is what the guests will sleep on, see and touch the most during their stay. It is imperative to always have an ample supply of clean guest room and table linen together with impeccably pressed uniforms for the staff, pool towels and guest laundry too.

The previous Hilton Cairns’ onsite laundry was out dated, the aging equipment was not only resulting in inconsistencies in quality but was also causing damage to laundered items. It was time for a change, and after some extensive research into various available options on the market, Hilton Cairns chose Electrolux Professional on it’s globally reputable brand with 100 years expertise in commercial laundry, plus factoring the results from Electrolux Professional’s ROI calculator providing a clear picture of the speed of return on investment.

The new Hilton Cairns’ on-premise laundry fit out includes industrial sized washers and dryers, a single operator FFS ironer and an automatic towel folder which together allow the laundry staff to process on average, an incredible 3,000 kg of laundry per day for both the Hilton Cairns and their sister hotel, Double Tree Cairns.

As Garry points out, “Having control over quality means having linen that we can ensure is going to meet guest expectations”.

However, it’s not just the ability to handle the capacity that has made their new investment such a success. They have turned their on-premise laundry operation into a revenue stream by outsourcing the laundry services to meet the needs of local businesses such as the Cairns Convention Centre.

We love success stories from our customer and Hilton Cairns is one of them. Not only did they end up with an efficient laundry operation but were able to turn it into a revenue stream and blowing the original ROI forecast out of the water in record time.

Needless to say, Garry “couldn’t be happier with the outcome of this project”.

To find out more about on premise laundry fitouts with Electrolux Professional, take a look at our full range of commercial laundry equipment.

Nestled between the mountains of Austria, Italy and Switzerland, 1,400 meters above sea level on the Reschen Pass, Almhof hotel leaves nothing to the imagination. Guests will experience the warm hospitality, the romantic atmosphere and the gourmet cuisine in the various restaurants and bars. They can choose from an intimate candlelight dinner of culinary delights, a tasty Italian cuisine at the Noble pizzeria, local specialties at the Tyrolean parlor or the pleasure of tasty fondue at the Almhof fondue parlor. In more than 30 years of hospitality, Almhof has undergone numerous renovations. Many directly visible to the guests and others in the background. One of the latest was the installation of the new Electrolux green&clean rack type dishwasher.

“The investment in a new dishwasher was already in the pipeline since the “old” machine had been installed in the kitchen more than 25 years ago”, commented Hotel Manager Mr. Alois Kröll. “Our dishwashing area works around 6-8 hours each day.”

“The main target was not only brilliant results, but also the environment in the kitchen especially for the staff when standing in front of the machine. To invest in another Electrolux machine needed no discussion, the previous machine worked well over the years and the service in our area is excellent. Since we installed the new machine, there hasn’t been a single down day, sure we had some failures but we could always work with peace of mind, knowing that the machine would do its job continuously and hygienically.”

“The hotel is only closed for a short time during the year, we are no longer the traditional seasonal hotel. More often, we are fully booked all year long.
We serve around 600 meals per day, divided between breakfast, lunch and dinner. Throughout the day, each of our guests uses up to 10 plates for the different courses. During dinner, there are 1200 pieces to wash not considering glasses and cutlery. Only a powerful machine can do this type of workload in little time. This is why we chose Electrolux”, concluded Chef de cuisine Markus Ritzzi.

In January 2013 a new Waldorf Astoria opened its doors in Berlin, Germany. It has since been the top address for guests from all over the world looking for a luxurious experience with impeccable service. The 31-storey hotel with 152 rooms and 80 suites needed a laundry service that provides reliable results that meet the highest standards.

“Electrolux Professional equipment is fully automatic and easy to use, which for example makes the training of new staff easier” says Ms. Cinar, Laundry Coordinator at Waldorf Astoria.

The primary reasons for choosing Electrolux is the flexibility and reliability the solutions offer as well as their low energy and water consumption.

The Waldorf Astoria in Berlin, one of the top addresses for excellent service and luxurious suites and spas, relies on Electrolux Professional machines for flexible, reliable, high quality and efficient laundry.

Our machines & solutions

• Washer Extractor Electrolux W4130H
• Washer Extractor Electrolux W475H
• Washer Extractor Electrolux W455H
• Dryer Electrolux T5290R
• Heat Pump Dryer Electrolux T4190RF
• Heat Pump Dryer Electrolux T4130RF

Jumeirah Emirates Towers in Dubai redefines the business hotel experience, seamlessly combining high technology, efficiency and unparalleled luxury.

In Jumeirah Emirates Towers, the hotel laundry not only services the entire hotel of 400 rooms and suites with multiple dining outlets but also clients of the second business tower by taking laundry to new heights at their Laundry@The Towers’ Kiosk. Laundry@The Towers offers the very best in service quality and reliability empowered by Electrolux Laundry Solutions.

Sensational service of laundering excellence from the moment of drop off to the short time it takes to deliver directly to the client’s office. The Jumeirah Emirates Towers staff takes pride in setting the benchmark for freshly laundered and ironed clothes, exceeding expectations on all accords always supported by Electrolux technology. The hotel has been using Electrolux heavy duty washers & dryers as well as ironers since its opening more than 10 years ago.

Recently, to the Electrolux Professional vast washers & dryers “family”, laundry manager Nizar Al Mohammad added an essential set of lagoon^® Advanced Care in order to continue exceeding guests’ expectations and giving processed laundry a fresh look and feel. “Electrolux is very reliable and innovative brand, especially the newly developed lagoon^® system.  It is of great quality and durable equipment “, comments Nizar Al Mohamed on his choice of lagoon^® Advanced Care.

lagoon^® Advanced Care helped the hotel solve some of the challenges faced in their laundry on a daily basis.

“The most challenging in our laundry operations is the staff uniforms, dry clean items such as suits and wool with PVC-lined garments and finer fabrics with sequins as well as removing sweat and protein stains, including garment with buttons and plastic zips that require a lot of additives and professional cleaning methods.

In everyday use, garments are continuously in contact with various substances and agents, which make up our environment, and in short, they get extremely dirty. By using the lagoon^® Wet Cleaning solution, we achieve exceptional results, comfort and softness, while the process is healthy, allergy free, environmentally friendly and solvent free.”

Today, the result is in front of everyone’s eyes: a main kitchen for basic preparations, 10 independent show cooking stations, a kitchen dedicated to events and banquets in the conference area and a real pastry and bakery laboratory of approx. 100 sqm.

11 months for the construction, approx. 600 m³ of equipment, 9 lorries and numerous other trucks. The installation took 60 days, with specialized technicians working from 5 to 11 hours/day for a total of about 2200 hours including assembly and assistance during the opening: an intense program which required extremely hard work in order to deliver all the areas in time.

The particular customer requests created the need for equipment targeting unique solutions such as: the steam pressure oven, for cooking dumplings at the Chinese station, the 2.2 mt long chrome-plated fry top for the Teppanyaki area, the powerful gas wok for the Asian area, the induction wok to finish the pasta and a large 2-deck pizza oven for the Italian station.

Each show cooking area is prepared for service to the customer with the brand new drop-in appliances, the evolution of self-service, characterized by hot and cold showcases perfectly embedded in custom-made furniture.

A.Roma Hotel decided to create its own internal laundry to meet the needs of a modern hotel spa.

The dedicated area was organized to perfection with 2 washing machines, 20 and 11 kg, one used exclusively for washing mops; an 18kg dryer and two ironing boards.

Internally they process about 150 kg of laundry per day between the spa towels, curtains, pillows, duvets and staff uniforms.

This choice allows to directly control the wash cycle and monitor the process: you are sure of what you do, how you do it and the products that you use.

If, for the hotel, having an internal laundry extends the life of the towels and reduces costs, for the guest this translates in to having perfectly sanitized bathrobes and towels, soft and fragrant, worthy of a luxury hotel.

Mandarin Oriental, an exclusive hotel in the center of Milan, will only accept innovative equipment of the highest level.
For this reason Mandarin Oriental chooses Electrolux Professional solutions to equip the four kitchens and internal laundry.
A decade-long collaboration, the one between Electrolux and the Statuto Group, owner of the building that houses the Mandarin Oriental, renewed with each new opening.
The Electrolux agency HOSTIMPIANTI Srl took care of this prestigious customer. Definitely a challenging project but of great satisfaction having seen the final result.

For the kitchen of the Silk restaurant, Executive Chef Antonio Guida wanted the best in innovation, efficiency, safety and design features.
The thermaline M2M Made to Measure satisfies all these characteristics.
This cooking suite made in Switzerland and boasting the “Red Dot award 2014: Best of the Best” is unanimously recognized among the most prestigious in the industry.
Another element that does not go unnoticed is definitely the plate warmer. A five and a half meter long heating structure, divided into two sections, which can be raised and lowered, if necessary.

The kitchen covers 600 sqm, dedicated mainly to the room service. An area divided into several preparation areas and dedicated labs (meat, vegetables, fish, pasta, bread and pastry).
In conclusion, the technology provided by Electrolux Professional contributes greatly to the organization making the daily activities easier.

In Addition the Mandarin Oriental has selected Electrolux solutions also for its internal laundry.  The goal is of always having impeccable staff uniforms and being able to offer their customers the highest quality washing.
Mandarin Oriental chose the lagoon® solution because is the only wet cleaning system certified by “The Woolmark Company”. It is able  to treat the most delicate and precious garments, from cashmere to silk.

In conclusion Mandarin Oriental chose solutions that allow considerable cost savings compared to outsourcing, direct quality control and safety of a reliable product.

Connexion is Singapore’s first fully-integrated hospital, hotel and medical center located at Farrer Park.  This 20-story integrated complex spreads over 60,000m² and includes a 250-room full-service hotel, the One Farrer Hotel and SPA.

An important asset to One Farrer Hotel and SPA is the Escape Restaurant & Lounge. Guests can delight in a memorable dining experience, any time of day, any day of the week.

The restaurant serves local and international cuisine and guests can observe Executive Chef Kong Kok Kiang (Chef KK) and his team prepare their meals from the beautiful open kitchen.

Solutions used:

Chef KK leads a team of 50 chefs, working in multiple kitchens:

• the banqueting kitchen serving up to 600 pax. It uses the air-o-steam touchline oven, a ProThermetic boiling pan and a thermaline cooking suite.
• The hospital kitchen serving 6 meals a day for 150 rooms/day.
• The kitchen at the Escape Restaurant & Lounge offering all day dining, three meals/day in addition to a food spread set up – with its “interactive kitchen”.
• An island thermaline suite, an air-o-steam Touchline combi oven and a range of undercounter refrigerators.
• the Local Fresh and Seasonal is a place where guests can grab a quick bite in a modern self-service deli, equipped with a Benefit Line refrigerator, undercounter and a HSG panini grill.

In banqueting, the ProThermetic braising pans allow the Chef to cook large amount of food in advance keeping the consistency.

Combined with the air-o-steam Touchline combi oven, thanks to its real control of the humidity, after the regeneration process the dishes are ready to serve.

This means a better operational flow in the kitchen, serving the best food right on time and at the right temperature.

Connexion is so ahead of its time that it is sure to become one of the largest and most advanced facilities in Asia.

Chef Davinder Kumar, Vice President F&B Production & Executive Chef at Le Méridien New Delhi, is amongst the luminaries of the Hotel Industry in India. As President of Indian Culinary Forum, he has accredited the Tandoor Concept by Electrolux for its innovation and perfection after studying the Concept and post an exclusive demo for ICF members at the Centre of Excellence, Gurgaon.

Electrolux Professional was able to experience his excellent kitchen planning skills during the two-phase kitchen renovation and refurbishment of the fine-dining restaurants and bars at Le Meridian New Delhi.

Le Méridien New Delhi awarded Electrolux the kitchen renovation for their bars and Restaurants, namely eau de Monsoon – the contemporary fine dining restaurant serving authentic Indian food, Nero – the exquisite bar serving the world’s finest spirits with exotic snacks, The One – Le Méridien’s stylish all day dining for international cuisines, and the warm & welcoming Longitude –a coffee house by day with a skilled barista crafting signature coffees, and a wine-inspired setting by night.

The kitchens of the restaurants & lounges have been suitably equipped with a full range of Electrolux equipment, i.e. air-o-steam combi ovens, 800 mm & 1200 mm modular cooking ranges with Panini grills, fryers, griddles, pasta cookers & fry tops, top-of-line refrigeration, and dishwashers (under counter, hood type, glass washers & rack type), and also the mobile Libero unit for front cooking and elaborate gala banquets.

Another unique feature of the installation is the custom made bar equipment, as well as ventilation hoods for the designer show kitchens.

When Chef Davinder was asked, “How would you inspire young Chefs to use new-age kitchen equipment?”

His reply was:

“I would inspire young chefs to use new age kitchen equipment, because of new technologies being evolved worldwide, Electrolux has been able to mobilize & apply these technologies to cooking process in a smart way. Electrolux is a total solution company for all kitchen needs. One need not go elsewhere as one can find all solutions here.
New age equipment is efficient, requires less production space, is compact and provides multi-application usage in a single unit such as Combi ovens and blast freezers. They offer easy maintenance, convenience and comfort, optimum level energy consumption, fuel efficiency and are environment friendly.”

In conclusion, Chef Davinder commented:

“Electrolux being a total solution partner, it’s very advantageous for upcoming chefs to tap into the knowledge resource developed by Electrolux. Considering my experience with Electrolux, I can safely endorse Electrolux products & recommend them to my Chef colleagues for various application needs in production & service”.

The Lalit Golf & Spa Resort Goa is an all suite resort nestled on 85 acres along the pristine Goan coastline.

The resort, cradled by the majestic Sahyadari range along the confluence of the Talpone River, offers breathtaking view of the Arabian Sea.

With a kilometer-long exclusive beachfront, it is truly one of the most exquisite beach resorts in Goa.

The resort offers 255 suites, including 10 luxurious villas, a nine-hole links golf course.

A holistic spa and six unique fine dining restaurants make The Lalit Golf & Spa Resort the perfect destination for relaxation and rejuvenation.

The partnership between The Lalit Golf & Spa Resort Goa and Electrolux Professional is a special one. This can be considered one of the successful and long-standing Laundry installations for Electrolux that has continued to stand the test of time.

The Laundry handles guests’ laundry, hotel linen, staff uniforms and Spa towels. The Electrolux 85 kg Washer can wash more the 1200 kg load per day.

“Laundry service is considered the most important amongst five-star service offerings, as it meets the demand of discerning customers for better, quick and hygienic laundry, in daily hotel operations. The 25 Kg Electrolux washer is one of the best, and it has been trouble free since 2003. In 2012, we ramped up our operations with a 85 Kg Electrolux washer extractor, and we continue to have smooth Laundry operations” says Mr. Vijay R Singh, Executive Housekeeper.